Vellux Analytical Software Notification Set Up For Email and SMS

Configuring SMS and Email Notifications for Cloud Device Outages

Stay Informed When Your System Is Down.

Your cloud-based device may occasionally go offline due to power outages or disconnected cables. To stay informed about these incidents, you can set up SMS or EMAIL notifications, depending on your preference. Setting up these alerts will ensure you're promptly notified when your system experiences downtime. In this article we will explore how to set up notifications via email and then SMS. 

1. Setting Up Email Notifications

Enabling email notifications for your dashboard is simple. Follow these steps to set up email notifications for your system:

1. Log in to Your Dashboard

  1. Visit https://portal.callvellux.com and log in to your account.

2. Access Your Profile Settings

  1. Click on your profile picture located at the top right corner of the dashboard.
  2. From the dropdown menu, select "My Profile."

3. Enter Your Email Address for Notifications

  1. On the new page that opens, locate the "Email Address for Notifications" field.
  2. Enter the email address where you would like to receive notifications.

4. Set Your Notification Period

  1. Choose how soon you want to receive email notifications after your system is detected as offline.
  2. Options include: Immediately, 15 minutes, 30 minutes, or 45 minutes.

5. Select Your Preferred Notification Type

  1. Ensure that the "Preferred Notification Type" is set to "Email." This is very important as the system will not send out emails if this option is set to "SMS."

6. Save Your Settings

  1. Click on the "Save" button to apply your changes.
Once completed, you will receive email notifications whenever your device goes offline. If you encounter any issues, please contact our support team for assistance on support@callvellux.com.



2. Setting Up SMS Notifications

Alert
Before you can set up SMS notifications on the dashboard, you have to register for a Sendeasy account. Sendeasy is a bulk SMS service provider and you will need the API login credentials from this service to activate the SMS feature on your dashboard.

Register for a Sendeasy Account

Complete the Signup Form

  1. Fill out the registration form here: SendEasy Account Signup Form.
  2. The Sendeasy team will review your details and send you your credentials via email directly.
  3. Only once you have the API login credentials can you proceed to the next step.
Info

Buying SMS Credits

Follow these steps to purchase SMS credits on the Sendeasy platform:

Log in to Sendeasy
  1. Use your email address and password to log in to the Sendeasy platform.
Select the Number of SMS Credits
  1. At the top-right of the page, click on "Buy Credits."
  2. Choose the number of SMS credits you wish to purchase.
Proceed to Checkout
  1. Click on the "Next" button to proceed.
Complete the Payment Process
  1. Select your preferred payment method.
  2. Follow the prompts to complete your purchase.
Once your payment is processed, your SMS credits will be added to your account.
You should also see your available SMS balance on your dashboard.

Linking Your API Credentials to SMS Settings on the Dashboard

Follow these steps to set up SMS notifications and link your API credentials:

1. Log in to Your Dashboard

  1. Visit https://portal.callvellux.com and log in to your account.

2. Access Your Profile Settings

  1. Click on your profile picture located at the top right corner of the dashboard.
  2. From the dropdown menu, select "My Profile."

3. Enter your Mobile Number for SMS Notifications

  1. On the new page that opens, locate the "Phone Number" and "Phone Number for Notifications" fields.
  2. Enter your mobile number in both fields.
  3. Click on "Save" to save your changes.

4. Set Your Notification Period

  1. Choose how soon you want to receive SMS notifications after your system is detected as offline.
  2. Options include: Immediately, 15 minutes, 30 minutes, or 45 minutes.

5. Set your Preferred Notification Type to SMS

  1. Ensure that the "Preferred Notification Type" is set to "SMS."
  2. This is important as the system will not send SMS notifications if this option is set to "Email."

6. Enter your API Credentials

  1. On the sidebar to the left, locate and click on the "Sites" option. 
  2. Next to your site name, enter the API Username and API Password provided to you via email by the Sendeasy team during signup.
  3. Click on the "Save" button to save your changes.
Once the setup is completed, your SMS notifications will be linked to your API credentials, and you should now received SMS alerts when your system goes offline. If you encounter any issues, please contact our support team for assistance on support@callvellux.com.


Conclusion

In this guide, we’ve walked you through the process of setting up both email and SMS notifications to keep you informed when your system goes offline:

Email Notifications:
  1. Log in to your dashboard and navigate to your profile settings.
  2. Enter your email address, set your notification period, and select "Email" as your preferred notification type.
  3. Save your settings to start receiving email alerts.
SMS Notifications:
  1. Register for a Sendeasy account and complete the signup form.
  2. Purchase SMS credits through the Sendeasy platform.
  3. Link your API credentials to your dashboard by entering your mobile number, setting your notification period, and selecting "SMS" as your preferred notification type.
  4. Save your changes to activate SMS alerts.
With these notifications in place, you’ll be notified of any system downtime, allowing you to take swift action. If you encounter any issues during setup, don’t hesitate to reach out to our support team at support@callvellux.com for assistance.

Notes

Terms and Conditions

By using the SMS notification services provided through Sendeasy, you agree to the following terms:

  1. Third-Party Service

    • The SMS notification services are provided by Sendeasy, a third-party service provider.
    • Our company facilitates access to these services but does not control or operate the Sendeasy platform.

  2. Data Processing

    • Any information you provide will be shared with Sendeasy for the purpose of creating your account and providing you with access to their services.
    • By using these services, you consent to this data transfer.

  3. Privacy Policy

  4. User Responsibility

    • You are responsible for ensuring the accuracy of the information you submit.
    • Inaccurate or incomplete details may result in delays or denial of account creation.

  5. Account Creation

    • The Sendeasy team will review your information and create your account.
    • You will receive your login details directly from Sendeasy.
    • Vellux Africa (Pty) Ltd. is not responsible for the account creation process or the timeliness of receiving your login details.
    • You are responsible for maintaining the confidentiality of your credentials.

  6. Service Responsibility

    • Sendeasy is solely responsible for the operation of their platform, the services they provide, and any terms or conditions that apply to their services.
    • Vellux Africa (Pty) Ltd. is not liable for any issues or disputes that may arise from your use of Sendeasy's services.

  7. Changes to Terms

    • Sendeasy may update their terms and conditions or privacy policy from time to time.
    • It is your responsibility to review these documents periodically.

  8. Contact Information

    • For any questions or concerns regarding these services, please contact our support team at support@callvellux.com.
    • For inquiries specifically about Sendeasy's services, please contact Sendeasy directly at info@sendeasy.co.za.

By using these services, you acknowledge that you have read, understood, and agreed to these terms and conditions, as well as Sendeasy's Privacy Policy and Terms of Service.


    • Related Articles

    • How to reset your password

      This video will show you how to reset your password if you forget it. INFO: Prefer reading? See the step-by-step article just below the video. NOTE: You will need to have an existing account to be able to reset your password! Resetting your password ...

    • Media Controls - Adding Slideshows, Images & Videos

      Logging into the dashboard The first step is to log in on the web portal dashboard. Open your web browser (Google Chrome, Edge, Firefox, Brave or Safari). Navigate to the following website: https://portal.callvellux.com/ (we recommend that you ...